slug: customer_service
name: Customer Service Mastery
skill: customer_service
weeks:
  - week: 1
    title: "Foundations — Refund & Return"
    scenario_ids:
      - cs_refund_ca_v01
    gate:
      required_scenarios: 3
      required_score: 3.5
  - week: 2
    title: "De-escalation"
    scenario_ids:
      - cs_escalation_ca_v02
    gate:
      required_scenarios: 3
      required_score: 3.5
  - week: 3
    title: "Policy Exceptions"
    scenario_ids:
      - cs_policy_exception_ca_v03
    gate:
      required_scenarios: 3
      required_score: 3.5
  - week: 4
    title: "Multi-Issue Resolution"
    scenario_ids:
      - cs_multi_issue_ca_v04
    gate:
      required_scenarios: 3
      required_score: 3.5
  - week: 5
    title: "Recovery & Retention"
    scenario_ids:
      - cs_recovery_ca_v05
    gate:
      required_scenarios: 3
      required_score: 3.5
  - week: 6
    title: "Mastery Demonstration"
    scenario_ids:
      - cs_mastery_demonstration_ca_v06
    gate:
      required_scenarios: 3
      required_score: 3.5