+
+| Touchless Resolution Rate |
+runs without operational HITL block ÷ total |
+partial (Post-Pilot) |
+
+
+| Human Escalation Frequency |
+operational HITL blocks ÷ total |
+partial (Post-Pilot) |
+
+
+| AI Decision Accuracy |
+decisions not followed by failure within 5min |
+partial (Post-Pilot) |
+
+
+| MTTR (p95) |
+apply.failed → successful retry |
+grounded |
+
+
+| Confidence-Gate Halt Rate |
+runs with band=block ÷ total |
+grounded |
+
+
+| Provisioning Lead Time |
+run.completed − run.started |
+grounded |
+
+
+| Deployment Frequency |
+count(run.completed) per day |
+grounded |
+
+
+| Cost Savings (Infracost) |
+sum(delta_usd where delta < 0) |
+partial (CUR deferred) |
+
+
+| FTE Hours Saved |
+run count × manual baseline × rate |
+derived (N=0 caveat) |
+
+
+| Platform ROI |
+(labor + cloud + avoided downtime) ÷ op cost |
+derived (N=0 caveat) |
+
+
+| Decision Ledger Coverage |
+decisions with outcome ÷ total |
+grounded |
+
+
+| Attestation Coverage |
+prod/dr attested ÷ total prod/dr |
+grounded |
+
+
+| Policy Compliance Rate |
+1 − failed_assets ÷ total |
+grounded |
+
+
+