| Touchless Resolution Rate |
runs without operational HITL block ÷ total |
partial (Post-Pilot) |
| Human Escalation Frequency |
operational HITL blocks ÷ total |
partial (Post-Pilot) |
| AI Decision Accuracy |
decisions not followed by failure within 5min |
partial (Post-Pilot) |
| MTTR (p95) |
apply.failed → successful retry |
grounded |
| Confidence-Gate Halt Rate |
runs with band=block ÷ total |
grounded |
| Provisioning Lead Time |
run.completed − run.started |
grounded |
| Deployment Frequency |
count(run.completed) per day |
grounded |
| Cost Savings (Infracost) |
sum(delta_usd where delta < 0) |
partial (CUR deferred) |
| FTE Hours Saved |
run count × manual baseline × rate |
derived (N=0 caveat) |
| Platform ROI |
(labor + cloud + avoided downtime) ÷ op cost |
derived (N=0 caveat) |
| Decision Ledger Coverage |
decisions with outcome ÷ total |
grounded |
| Attestation Coverage |
prod/dr attested ÷ total prod/dr |
grounded |
| Policy Compliance Rate |
1 − failed_assets ÷ total |
grounded |